Privacy Policy for Investment Education

Privacy Commitment

Trelavixspace is committed to protecting the privacy and personal information of students enrolled in our portfolio investment education courses. This policy explains how we collect, use, protect, and share information when you access our educational platform and services.

Information We Collect

We collect several types of information to provide effective portfolio investment education and maintain platform security:

  • Personal identification information including name, email address, phone number, and billing address for course enrollment and communication
  • Educational data including course progress, quiz scores, completion certificates, and learning preferences to track your investment education journey
  • Technical information such as IP address, browser type, device information, and platform usage statistics for security and optimization
  • Payment information processed securely through encrypted systems for course fees and subscription management

How We Use Your Information

Your personal information is used exclusively to provide high-quality investment education services and improve your learning experience:

  • Deliver course content, track learning progress, and provide personalized educational recommendations
  • Process course enrollments, manage subscriptions, and handle customer service inquiries
  • Send important course updates, educational newsletters, and platform notifications
  • Maintain platform security, prevent fraud, and ensure compliance with educational standards

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance functionality, track learning progress, and provide personalized educational content. You can manage cookie preferences through your browser settings or our cookie preference center.

Detailed information about our cookie usage is available in our separate Cookie Policy document accessible through the platform footer.

Information Sharing Practices

We do not sell personal information to third parties. Limited information sharing occurs only in specific circumstances:

  • With trusted service providers who assist in platform operation, payment processing, and educational content delivery under strict confidentiality agreements
  • When required by law, legal process, or to protect the rights, property, and safety of our platform, students, and the public
  • In connection with business transfers, mergers, or acquisitions where student data protection remains a priority

Data Security Measures

We implement comprehensive security measures to protect your personal information including encryption, secure servers, regular security audits, and access controls. Our team receives ongoing training on data protection best practices and privacy compliance requirements.

Your Privacy Rights

As a student on our platform, you have several important rights regarding your personal information:

  • Access your personal data and request copies of information we maintain about your educational activity
  • Correct inaccurate information and update your profile, preferences, and communication settings
  • Delete your account and personal information, subject to legal retention requirements for educational records
  • Opt out of non-essential communications while maintaining access to important course and platform updates

Data Retention Policy

We retain personal information only as long as necessary to provide educational services, comply with legal obligations, and maintain educational records. Course completion certificates and transcripts may be retained longer for verification purposes and career development needs.

Protection of Minors

Our portfolio investment education platform is designed for adult learners aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age without proper parental consent and supervision.

Privacy Policy Updates

This privacy policy may be updated periodically to reflect changes in our educational services, legal requirements, or data protection practices. Students will be notified of significant changes through email or platform announcements with reasonable advance notice.

Privacy Questions and Requests

If you have questions about this privacy policy, wish to exercise your privacy rights, or need assistance with data-related requests, please contact our privacy team for prompt assistance.

Privacy Email: info@trelavixspace.com

Privacy Office: 123 Financial District, Cape Town, Western Cape 8001, South Africa

Privacy Policy Last Updated: May 23, 2025